Contact Us

Email

• Please send email inquiries to custserv@trotters.com
• Emails are answered within 48 hours if received during regular business hours.

Phone

• 1-888-218-7275
• To place an order, for customer service, order status, questions concerning a return or general assistance please call the above number.
• Customer Service Hours: Monday–Friday 7:00–4:00 PST
• Our fax number is: 1-800-526-8151

Live Chat

During normal business hours, Live Chat is available. You can also request a call-back.

For Product Returns:

The address for product returns is below. More information on Returns/Exchanges.

Phoenix Footwear
Consumer Returns
107 Main Street
Old Town, ME 04468

Mailing Address:

Phoenix Footwear Group, Inc
5937 Darwin Court, Suite 109
Carlsbad, CA 92008