Trotters - Customer Service

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::	Customer Service:
	Shipping Schedule
	Contact Information
	Privacy Policy
	Returns and Exchange Policy
	Store Security
	Use of Cookies

We believe in providing our customers with quality products and services as it relates to our industry. We are committed to developing and servicing long-term, mutually profitable relationships with our customers through moral and ethical business practices.

Shipping Schedule:

For all orders placed before 2:30pm PST, please allow 1 business day for your order to be processed. For all orders placed after 2:30 pm PST, please allow 2 business days for your order to be processed.
Select UPS Ground and shipping will take 6-8 Business days
Select UPS 2-Day and shipping will take 2-4 Business days
Select UPS Next Day and shipping will take 1-3 Business days
Weekend delivery is not offered.
Shipping times may vary based on factors that may be beyond our control.
For APO and FPO orders, please call or email as they require additional information that is currently unable to be processed through our website.
Please keep in mind: UPS DOES NOT SHIP to PO Boxes.

Contact Information:
Email Contact:

Please send email inquiries to custserv@trotters.com.
Emails are answered within 24 hours if received during regular business hours.

Phone Contact Number:

For Customer Service, order status, questions concerning a return or general assistance please call 1-888-218-7275 Monday through Friday 6am - 4pm PST.

Mailing and Return Address:

Phoenix Footwear Group, Inc
107 Main St
Old Town, ME 04468

Privacy Policy:
Phoenix Footwear Group, Inc. respects your privacy and is committed to
protecting it. We will not sell, trade, or rent any of your personal
information to any third party.

All of your transactions are protected by SSL encryption software. We
guarantee that every purchase you make at Phoenix Footwear Group, Inc. is
100% safe.

Return and Exchange Policy:
We guarantee your 100% satisfaction. If you are not happy with your purchase, we will be glad to accept a return or exchange.

You can return unworn shoes for up to 60 days from the purchase date. Shoes must be in the condition you received them and in the original box.

Please send your return to:

Phoenix Footwear
Consumer Returns
107 Main St
Old Town, ME 04468

For your protection, we recommend you send your return via UPS or insured parcel post. Postage is required on all return packages, however, your exchange is shipped back to you freight free. We are only able to refund freight if the product is defective or a shipping error is made on our part.

Store Security:
Credit Card Protection
All transaction information is protected by a sophisticated encryption technology through our host's secure server.

Use of Cookies:
You might be having problems ordering on line due to technical reasons.
Please check to make sure you have cookies enabled on your browser before
calling customer service.

How to Enable Cookies:
To enable cookies, follow the instructions below for the browser version you are using.

Microsoft Internet Explorer 6.x

Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
Click "Advanced" button.
Check Override Automatic Cookie Handling
To enable: